Terms of sale
Buying and using Remusable's downloadable devices, including requirements, updates and refunds.
Who you're buying from
Remusable Limited is a UK private company registered in England and Wales, company number 14061079. We make and support the devices sold on this site. Remusable Limited is not VAT-registered.
Digital products are sold through Stripe's Managed Payments service. Stripe (Link) is the seller of record, as shown at checkout, and handles payment, applicable sales taxes and payment receipts. These terms describe the devices, their licence and the support we provide. Read the seller's terms shown at checkout too. Remusable's VAT status does not mean that your purchase is free of tax: the seller handles any tax due. Shop prices include applicable tax.
These terms cover digital downloads only. For questions about a device or your order, contact Remusable.
Check your requirements
Before buying, read the requirements on each product page and in your basket, including the required versions of Ableton Live and Max for Live, your operating system and any other software you need. Those other products are not included unless the product page says so.
At checkout we ask you to confirm: "My setup meets the requirements of each item". Please check every item, including the devices in a bundle. If anything is unclear, ask us before paying. This confirmation does not take away your statutory rights if a device is faulty, not as described or otherwise fails to meet the law's requirements.
Immediate downloads and cancellation
For digital content, UK consumers normally have a 14-day cancellation period. We supply downloads straight away rather than waiting for that period to end. At checkout we ask you to confirm:
"I want my downloads straight away, and I understand I lose my right to cancel once they're available."
By giving that express consent and acknowledgement, you request immediate supply and acknowledge that your change-of-mind cancellation right ends when the downloads are made available to you. We record the wording, the time of your confirmation and the version of these terms with your checkout. The confirmation is not a waiver of your rights if the content is faulty or not as described.
You need to sign in to buy and to access downloads. Payment confirmation can take a little time; your account shows the order and the downloads after payment has been confirmed.
Support and refunds
If something is wrong, contact us with the device name, what happened and your setup. We'll work with you to diagnose it and, where appropriate, repair the problem or provide a replacement. Please give us a reasonable opportunity to put it right.
We do not offer discretionary change-of-mind refunds after immediate supply. Refunds are available where UK law requires them, for example where faulty digital content cannot be repaired or replaced within a reasonable time and without significant inconvenience, or where another statutory remedy applies. A price reduction may be up to the full price where the law requires it. Nothing in these terms limits your statutory rights, including any mandatory consumer protections that apply where you live.
The seller of record processes payment refunds. Contact us first for device support and refund requests; you can also use the seller's support options shown with your purchase. A full refund removes download access granted by that order, including each device in a refunded bundle. A partial refund does not change download access.
Versions and upgrades
A paid purchase covers the latest published major version at the time of purchase. You can download published fixes and feature releases within that major, and published earlier majors so that you can open older projects. A bundle gives you the same access for each included device, at its latest published major when you buy.
A later major version is a separate paid upgrade, not included in your original purchase. Any upgrade price available to you is shown before you pay. You do not need to upgrade to keep using the version you already have. Free products include access to future majors too.
Only published, non-hidden versions are available to download. Drafts are not customer releases, and hidden versions are not downloadable. Keep a backup of the files you use in your projects. This does not limit any legal obligation to supply content, updates or a remedy.
Your device licence
You may install and use the device on all your own computers. You may use what you make with it, such as music and other audio, for both personal and commercial purposes without an additional licence from us.
The device itself remains licensed, not sold to you as intellectual property. You must not share, redistribute, sublicense or resell the device or its download files, whether on their own or in a collection. This restriction does not apply to the music or other output you make with it, and does not restrict anything the law permits you to do regardless of these terms.
Your account and information
Keep your sign-in details secure. Your account holds orders and download access; the privacy notice explains how we use account and order information and what happens if you delete your account. Deleting your account is not a refund request.
Which terms apply
This version is dated 4 November 2026. We keep the terms version with each checkout consent; later changes do not retrospectively replace the terms for that purchase. The seller's checkout terms also apply to the sale, and mandatory legal rights remain unaffected.